0800 151 252 (ext. 5)
TW Events Incentives, Conference, Conference Venue, Gala Dinner, Party Venue, Event, Invercargill

COVID-19 update: Level 2 measures implemented


The TW Events & Incentives team is committed to ensuring our valued guests continue to feel safe.

Not only will we continue to adhere to all requirements outlined by the Government around social gatherings, we are strengthening a number of the measures we have put in place to ensure your safety. Under Level 2 restrictions, ticketed events including business events and conferences can proceed as planned. However, these are subject to a 100-attendee limit. Contact tracing and physical distancing (of one metre) measures are also required. Along with stringent hygiene measures (outlined in further detail below), we have standardised floor plans that take these regulations into account, and will be enforced at each event.

Business events must:

  • Ensure guests are seated
  • Ensure guests scan in using the Government’s COVID tracing app. This is now a requirement for event attendance
  • Practice physical distancing of one metre at all times
  • Plan and follow hygiene procedures, such as the provision of hand sanitizer
  • Ensure any food and beverage supplied follows Government guidelines


So, what else can guests expect from us?


Hygiene and cleaning standards:

Maintaining good personal hygiene is our first line of defence when it comes to protecting ourselves, and others, in the face of COVID-19. Hand sanitiser will be available for all guests to use, we have temporarily replaced towels in our bathrooms with disposable paper towels, communal pens and paper have been removed from tables, and our team will undertake strict and frequent surface cleaning procedures, from door handles to tables, throughout our venues.


Amended layout of function and event spaces:

Guests must continue to adhere to physical distancing directives – this means everybody must maintain a one metre distance from one another at all times. You’ll see that the seating layout within our events spaces have been modified to accommodate this. That means you won’t be able to have the usual event setup you may normally expect at our venues. These amendments to layouts also extends to guests who are dining within our venues.


Contactless provision of food and beverage services:

TW Events & Incentives and our catering partner, MASH Catering, will continue to refine the way

we serve food and beverages to all of our guests, to ensure we are avoiding direct contact between parties. All menus will be pre-plated for guests. We have also removed all lolly bowls, and water carafes and other glassware from tables. Staying hydrated is still key – but for now, please be sure

to bring your own water bottle along to any events you are attending with us, as we will be unable to provide these as we normally do.


Contact tracing:

The TW Events & Incentives team is utilising the Government app, NZ Covid Tracer. This contactless check-in system will enable us to keep a record of which guests have attended events at our venues at specific times, and who they may have come into contact with, should the Ministry of Health require this information. All guests will be asked to use their smartphones to sign in via the NZ Covid Tracer app upon arriving at our venues. For those who do not have a smartphone, a manual check-in process will be stationed at all entry points to our venues. Please note that adhering to check-in measures is a mandatory requirement at all events venues throughout New Zealand. TW Events & Incentives will be unable to accommodate guests who do not wish to sign in using these measures, which have been implemented for your safety. We greatly appreciate your ongoing assistance in ensuring this requirement is enforced at all times. The steps are simple to follow and are outlined in further detail below.


Cancellations and postponements:

Like you, we’ve quickly learned that even the best-laid plans can be derailed unexpectedly and at short notice. However, no matter what changes are thrown our way, we remain deeply committed to ensuring our valued guests receive exceptional service from start to finish. Our friendly and courteous team will continue to liaise with guests to ensure any disruptions are managed smoothly and the impacts of any changes that arise are as minimal as possible.  The TW Events & Incentives team is operating under standardised cancellation practices in the event of a change in levels.

Postponement or cancellation of events up to three days prior, should New Zealand’s COVID-19 levels change unexpectedly, will not incur costs associated with venue hire. The TW Events & Incentives team will work with guests to find a suitable postponement date as soon as convenient.

We are very mindful of the impact the pandemic has had on our suppliers. Some supplier costs may be incurred as a result of late-notice cancellations – for instance, guests may be liable to cover some costs associated with produce purchased for catering. The TW Events & Incentives will work with guests to clearly outline the reasons for these costs should this be applicable.

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